Due to the nature of our business, when you book an appointment/party it removes that time slot from others, therefore we DO NOT offer refunds if you decide to cancel. We will always honor your payment & reschedule your appointment/party to another agreed upon date and time.

We require FULL PAYMENT to book any appointment, event or party here at Once upon a Dream. All bookings are to be done on our secure booking site. You can add on kiddos & decor up until 2 weeks from your event. After the 2 week mark we cannot make changes to your event/appointment.

Due to timing and nature of our business we many times have appointments before yours and after. Therefore being on time is of the essence. We will still accomodate your booking up until 15 min. after your start time (the end time would still be the same as when you booked). Anything after 15 min will have to be rescheduled for another agreed upon available time and date.

To provide the best service possible & maintain a clean and safe environment for all, we have a strict cleanliness policy. We require all kiddos to come in with their hair detangled, clean, and brushed. We want this to be an enjoyable experience and we realize this is the best way to achieve that. Kiddos should also come with their nails/toes unpolished/clean, faces wiped/clean. We have the right to refuse service if we do not feel these standards are met.

The nature of our business will always include makeup, lotions, nail polishes, hair products etc. We are not responsible for any allergic reactions that should arise. Should your child have allergies please discuss previous to booking to see how we can accomodate.

Once upon a Dream is a Kiddo Glam Space. We provide glam services for kiddos that are play/pretend, are not invasive and are for sole entertainment purposes only. We are not a salon, we do not use any tools on nails, toes or hair. Booking with us means you have read, agree and understand all policies stated.